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Capital DentalSofia · Lozenets

The patient journey

What to expect — step by step

Uncertainty is the most common reason people postpone a dental visit. So we've mapped the whole path — from first contact to ongoing care.

  1. 1

    First contact

    You reach us online, by phone or through the enquiry form. Tell us what brings you — in your own words, no medical terms needed.

  2. 2

    Appointment confirmation

    You receive a confirmation with the date and time. If something changes, rescheduling or cancelling is easy.

  3. 3

    Initial examination

    We listen and thoroughly examine your teeth, gums and soft tissues. X-ray diagnostics where needed.

  4. 4

    Diagnosis and discussion

    We explain what we see in plain language. There's time for all your questions.

  5. 5

    Priorities and a plan

    Together we set priorities. You get a clear treatment plan with stages and sequence — before any treatment.

  6. 6

    Treatment in stages

    Treatment follows the plan at a pace that suits you. Before each step you know what's coming and why.

  7. 7

    Results and guidance

    We review what's been achieved together and you receive specific home-care instructions.

  8. 8

    Ongoing care

    We plan follow-up visits around your case to maintain the health you've achieved long-term.

The path can be shorter too — a cleaning or a small filling may take just one or two visits. The goal is the same: you always know what to expect.